In Home Aged Care Service Provider | COHS
Our goal is Care with Dignity, Respect and Heart.
About Us
Approved Aged Care Provider

At COHS Pty Ltd, we believe that every older person deserves to live with dignity, independence, and a deep sense of connection—right in the comfort of their own home. As a registered Support at Home provider, we are committed to delivering high-quality, compassionate care that empowers older Australians to live well, safely, and on their own terms.

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EXPERIENCED

Our COHS care support team is made up of qualified, skilled, and experienced professionals committed to helping you get the most from your package while ensuring comfort in your own home.

COMPASSIONATE

At COHS, you receive compassionate, personalised care in the comfort of your home—supporting your independence and allowing you to live with dignity and peace of mind.

Vision

To create a supportive community where every older person feels valued, connected, and empowered to live with dignity, independence, and joy in the place they call home.

Mission

To deliver compassionate, person-centred support at home that honours the rights, choices, and wellbeing of older Australians.

Values Compassion

We provide care with genuine warmth, understanding, and kindness. Every interaction is grounded in respect for individual life stories, experiences, and needs.

Empathy

We listen deeply and support each person with sensitivity, recognising their unique challenges, preferences, and aspirations.

Dignity & Respect

We uphold each person’s rights, choices, identity, and autonomy. We honour the individuality and cultural diversity of those we support.

Connection & Community

We foster meaningful relationships, reduce social isolation, and strengthen community links to help older people remain active, engaged, and included.

Safety & Quality

We are committed to safe, high-quality, evidence-informed care in line with the Strengthened Quality Standards 2025. We continually improve our practices to ensure consistent, reliable, and ethical service delivery.

Collaboration

We work in partnership—with participants, families, carers, and other providers—to ensure holistic, coordinated, and goal-focused support.

Integrity & Accountability

We act transparently, ethically, and responsibly. We honour our commitments and continuously measure, reflect, and improve our performance.

Empowerment

We support older people to make informed decisions, remain independent, and maintain control over how they live their life at home.

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We Offer
How We Support You
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Our Services

At COHS, we support individuals with daily living needs, helping them stay independent and socially included.

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Care Packages

At COHS, we offer home care packages tailored to your needs, goals, and preferences, ensuring you receive the best care.

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Our Team

Our COHS team is dedicated to maximising your care package and helping you stay comfortable, independent, and safe at home.

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Pricing, Fees and Charges

Home care package recipients receive a budget made up of government funding and their own contribution.

our packages
Levels of Home Care Support
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Basic Care
Needs

It caters to those who have lower and basic care needs. It can also be an option for those who are awaiting a higher level of care available.

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Low-level Care
Needs

It caters to individuals who have low-level care needs and require support to maintain their independence at home.

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Intermediate Level Care Needs

Individuals at this level might also qualify for care in an aged care home but prefer to stay in their own homes.

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High-level Care
Needs

It is for individuals who have complex needs and may have nursing requirements.

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faq's
frequently asked Questions

1. What are the New Changes to the Aged Care System?

The laws surrounding the Aged Care sector are changing. The Australian Government is updating the Aged Care Act, and the new Aged Care Act 2024 (Cth.) will come into effect from 1 November 2025. As part of this change, a new Statement of Rights will be introduced. It sets out the rights of older people when they use aged care services funded or subsidised by the Government. This new Statement of Rights will replace the current Charter of Aged Care Rights.

2. What does the Statement of Rights Means for Me?

The Statement of Rights puts you at the centre of your aged care. It helps protect your rights and make sure your voice is heard. This means you have the right to:

  • Make your own choices about your life
  • Have your decisions respected
  • Get the information and support you need to make those choices
  • Share your wishes, needs and preferences
  • Feel safe and treated with respect
  • Have your culture and identity valued
  • Stay connected to your community

3. What about the new Aged Care Code of Conduct?

In coordination with the new Statement of Rights, COHS must also comply with the Aged Care Code of Conduct. The Code outlines how aged care providers, their governing bodies (such as board members), and all workers—including volunteers—must conduct themselves and interact with people receiving aged care. It is designed to build trust and confidence in the quality and safety of aged care services. The Code:

  • Supports each person’s right to choice, dignity, and respect
  • Promotes behaviour that is kind, honest, and respectful
  • Helps protect people receiving aged care from harm
To view the Aged Care Code of Conduct, click here.

4. How will the strengthened Quality Standard affect me?

The Aged Care Quality Standards are being strengthened under the new Aged Care Act 2024 and regulatory framework. In 2021, the Royal Commission into Aged Care Quality and Safety recommended that the Department of Health,Disability and Ageing (the Department) review the Standards. As part of this review, the Commission advised that the updated Standards should cover key areas such as:

  • Food and nutrition
  • Dementia care
  • Diversity and inclusion
  • Governance
  • Clinical care

The strengthened Aged Care Quality Standards will come into effect on 1 November 2025, aligning with the introduction of the new Aged Care Act 2024. To support the sector in transitioning to these changes, we are rolling out the Stronger Standards, Better Aged Care Program. Through this program, the Aged Care Quality and Safeguards Commission will be:

  • Updating how they assess the quality of aged care and services
  • Building awareness and capability across the aged care sector
  • Streamlining their processes and resources to ensure they are clear, consistent, and easy to use

For more information about how this affects you, click here.

5. How do I raise a Complaint?

If you are unsatisfied with the services, you are being provided or wish to make a complaint you are well within your rights to do so.

Raising a concern is safe and straightforward. Aged care providers are not allowed to penalise anyone for making a complaint. If you feel comfortable, start by speaking directly with your service provider—this is often the fastest and simplest way to resolve the issue.

If you are dissatisfied with anything that occurs with your Support at Home services, please tell us that we can address the issue. We will use all reasonable efforts to resolve any dissatisfaction between you and COHS Pty Ltd in accordance with our internal complaints, compliments and feedback policy and procedures. If we cannot satisfactorily resolve any dispute, you may use the complaints and feedback escalation process set out in our Aged Care Participant Handbook.

6. How do I Raise a Complaint to the Commission?

You can make a complaint online, by phone or by letter. Visit the Aged Care Quality and Safety Commission website for more information.
Make a complaint | Aged Care Quality and Safety Commission

If you need support to make a complaint or find information you can also call the Older Persons Advocacy Network (OPAN) on 1800 700 600. OPAN has free, independent, and confidential advocates to help you.

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